Graphics Cards

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Graphics Cards

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Graphics Cards Frequently Asked Questions

SYNCHRO (and 4D Simulation in general) can be computationally intensive and demanding for many computers and their graphics cards.

Although we do not recommend or endorse any particular graphics cards (or manufactures) it is important to recognise that the wrong graphics cards can severely impact the performance of SYNCHRO in displaying an manipulating 3D information - irrespective of the overall system configuration (CPU and Memory)

Graphics Card Compatibility

Q.Is my Graphics Card compatible with SYNCHRO?
Q.Does SYNCHRO support XXX Graphics Card?
A.SYNCHRO's graphics capabilities are provided by the HOOPS 3D Framework from TECHSOFT 3D.
 
If you have any concerns about your graphics card and its compatibility with SYNCHRO we recommend you visit the Graphics Card Test Site that provides detailed results of testing for common system configurations: of video cards, operating systems, driver versions, and HOOPS versions for test with DirectX 9 (DX9), OpenGL (OGL) and OpenGL 2 (OGL2).
Q.How do I run the Graphics Card Compatibility Tests?
A.If you have noticed a problem with a particular graphics card and/or your graphics card is not listed on the Graphics Card Test Site , you can run the graphics card validator which is supplied with SYNCHRO. Look in the "gfx_hardware_analysis" folder inside the SYNCHRO installation directory. Simply double-click on a file to start the tests - the README in the same folder contains additional information.
 
These standalone executable runs a diagnostic on your system configuration and produces a log file with information on the graphics capabilities of your system. If the validator uncovers incompatibilities, then you can Contact Us
Q.My Display Driver stopped responding and has recovered.
 
You may occasionally see the following error message displayed in your Desktop while using SYNCHRO:
 

(the name of the Graphics Driver will be dependant upon you particular system)
A.There can be a number of reasons for this problem (for example: power saving settings, overheating, windows update etc), none of which are related to SYNCHRO.
 
If problem persists, we recommend the following:
1.Visit the following Microsoft Web site: http://support.microsoft.com/kb/938194/en-us which may be applicable to your system.
2.Check the Graphic Card manufactures site for the latest drivers for your Graphics Card.
3.Check that you have the latest version of DirectX is installed on your computer.
4.Check that your Graphics Card is Compatible with SYNCHRO

Checking Your Version of DirectX

Q.How do I determine which version of DirectX I have?
A.Use the Microsoft DirectX Diagnostics Tool: go to Start->Run and type dxdiag and click OK.
 

 
The DirectX version is displayed in the "System" tab of the tool.
 
More information on the Microsoft DirectX Diagnostics Tool can be found at https://support.microsoft.com/en-us/help/157730/how-to-determine-the-version-of-directx-by-using-the-directx-diagnosti

 

Q.How do I download and install the latest version of Microsoft DirectX
A.The DirectX setup programs is installed with the SYNCHRO Installation directory (named 'dxwebsetup.exe')
 
To download and install the latest version of DirectX from the internet, follow these steps:
1.Visit the following Microsoft Web site: https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx
2.Follow the steps on the Web site to download and install DirectX.
3.You may also visit the following Microsoft Windows Update Web site to see if DirectX updates are available: http://windowsupdate.microsoft.com

Checking Your Version of OpenGL

Q.How do I determine which version of OpenGL I have?
A.OpenGL support is usually provided as part of the graphics driver software associated with your Graphics Card, so some information might be available in the Windows Properties dialog (right-click on your desktop, and select Properties from the context menu)
 
Alternatively there are many free and open source utilities that can check your graphics cards and display the OpenGL version (one such program is the GLView utility available at http://www.realtech-vr.com/glview/download.html)
 
More information on OpenGL can be found on the OpenGL web site: http://www.OpenGL.org